CNWL

Sexual Health Services
in London and Surrey

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I need emergency contraception

For emergency contraception, you can walk-in to our Buryfields (Guildford) or Earnsdale (Redhill) clinics during the times listed below. Please be aware that waiting times may vary.

We are closed on weekends, bank holidays and the first and third Wednesday afternoon of each month from 1pm.

Alternatives: pharmacists, GP, walk-in centres and A&E. For more information visit Find emergency contraception - NHS or Healthy Surrey

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Emergency Contraception Walk-in times: Monday to Friday 9am-3pm for all ages

Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Emergency Contraception Walk-in times: Monday to Friday 9am-3pm for all ages

 

Emergency Contraception Information

There are two types of emergency contraception, emergency coil or emergency pills.

  • The most effective form of emergency contraception is the emergency coil.
  • Emergency contraception pills work best the sooner you take them. Some types can be used up to 5 days after unprotected sex.

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I have been sexually exposed to HIV and need PEP

For PEP, you can walk-in to our Buryfields (Guildford) or Earnsdale (Redhill) clinics during the times listed below. Please be aware that waiting times may vary.

PEP must be started within 72 hours of exposure.

We are closed on weekends, bank holidays and the first and third Wednesday afternoon of each month from 1pm.

Alternatives: walk-in centres or A&E. If you have a needlestick injury please contact your workplace occupational health team or attend A&E, we do not provide this service.

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

PEP Walk-in times: Monday to Friday 9am-3pm for all ages

Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

PEP Walk-in times: Monday to Friday 9am-3pm for all ages

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I have been Sexually Assaulted

If you have experienced a sexual assault, you can attend one of our clinics for support.

You do not have to report the assault to the police to get help. However, it is important to seek medical care as soon as possible to: treat any injuries, reduce the risk of pregnancy and test for and prevent sexually transmitted infections (STIs):

If you are considering a police investigation, a forensic examination should be carried out as soon as possible. We are unable to provide this service, so please contact a specialist support service or the police.

 

Walk-in Options

Please note: Clinics are closed on weekends, bank holidays, and the first and third Wednesday of each month from 1pm.

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Walk-in following a sexual assault: Monday to Friday 9am-3pm for all ages

Surrey Under 20’s Walk-in for 13-19-year olds only Tuesdays 3-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Walk-in following a sexual assault: Monday to Friday 9am-3pm for all ages

 

Book an Appointment Option

You can also book an appointment in advance (up to 48 hours) for Buryfields, Earnsdale, or Woking.

 

Specialist support services

You can also contact your GP or A&E for urgent care.

For more information on support options and what to expect, please follow the links above.

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I am aged 16 or under

There are a number of ways you can access care:

  • You can walk-in to Buryfields, Guildford or Earnsdale, Redhill Clinics 9am-3pm Monday to Friday.
  • You can walk-in to Buryfields, Guildford on Tuesday 3pm-6pm
  • You can Book an appointment online in our Under 20’s Clinic
  • Return to the previous page and book an appointment online in our main service.

 

Under 16’s Walk-in Services

Please note under 16’s walk-in services are emergency appointments and you may have to wait to be seen.

We are closed on weekends and bank holidays.

We are closed on the first and third Wednesday afternoon from 1pm for staff training.

The staff will assess your immediate needs and assist you in booking any follow-up appointments for instance for a procedure such as an Implant or COIL

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Under 16’s Walk-in: Monday to Friday 9am-3pm for all ages

Under 20’s Walk-in for 13-19-year olds only Tuesdays 3-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Under 16’s Walk-in: Monday to Friday 9am-3pm for all ages

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I would like condoms and/or to register for the condom distribution scheme

Condoms are the method of contraception that prevents sexually transmitted infections and pregnancy.

If you are 25 or under you can register for the C-Card scheme at access points, such as schools, colleges, youth centres to get regular access to free condoms. For more information and to register on the C-Card Scheme please click here

If you need to discuss your sexual health and/or contraceptive needs in further depth please return to the previous page and select the appropriate choice.

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Surrey under 20’s Clinic

Tuesday afternoons 3pm-6pm for patients aged 13-19 years old.

Providing all sexual health services including PrEP, general contraception and implants. Appointments are bookable up to two weeks in advance.

Booking Options

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

Surrey Sexual Health and Contraception Services

  • Please return to the previous question for our other types of appointments

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I have no symptoms (nothing wrong) and need a sexual health screen or have been advised to retest

If you have no symptoms you can request an online kit posted to your home address, book an Under 20’s appointment or book a clinic appointment in our main service.

Online Testing

  • Available for patients without symptoms and with a Surrey postcode
  • If you are not a Surrey resident, please order a kit from your local service

 

Chlamydia and Gonorrhoea Online Testing

If you are under 25 years old with no symptoms you can request a home testing kit for chlamydia and gonorrhoea.

Request a Chlamydia & Gonorrhoea Test online

OR

Chlamydia, Gonorrhoea, HIV and Syphilis Online testing

If you are 16 years or older with no symptoms you can request a home testing kit for chlamydia, Gonorrhoea, HIV and Syphilis.

Request a STI kit online

 

Book a clinic appointment if:

  • Your postcode is not accepted
  • You prefer not to have a kit sent to your home
  • You have had difficulty using the kit

These appointments are with a sexual health nurse and bookable up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options to have a Sexual Health Test Only

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I or someone I had sex with has received a positive syphilis result:

These appointments are with a specialist sexual health nurse or doctor and bookable up to two days in advance.

  • Do not have sex until you’ve been seen and advised
  • If you have a penis, avoid urinating for 1 hour beforehand

You can also attend our Under 20’s service which are bookable up to two weeks in advance.

Booking Options for Sexual Health Appointment

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I or someone I had sex with received a positive result for gonorrhoea or chlamydia and:

  • I have no symptoms OR
  • I have discharge (liquid) from my penis or vagina and/or painful urination only

These appointments are with a sexual health nurse and bookable up to two weeks in advance

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

 

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

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I or someone I had sex with received a positive result for gonorrhoea or chlamydia and:

  • I have rectal (anal), pelvic (abdominal) pain and/or other symptoms

These appointments are with a specialist sexual health nurse or doctor and bookable up to two days in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

You can also book into The Under 20’s Clinics which are bookable up to two weeks in advance.

 

Booking Options for Sexual Health Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I require a follow-up appointment for Hepatitis A & B or HPV vaccination

These appointments are for patients who have previously attended and have been assessed as eligible for Hepatitis A, Hepatitis B or the HPV vaccine.

These appointments are with a sexual health nurse and bookable up to two weeks in advance

  • If you have a penis and also require a sexual health screen do not urinate for one hour prior to your appointment
  • We do not provide travel vaccines

 

Booking Options for Nurse Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I have or think I may have genital warts

For information about genital warts and other types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse and bookable up to two weeks in advance.

  • You will also be advised to have a routine screen for other infections
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I have discharge (liquid) from my penis and/or painful urination only or I have a change in my vaginal discharge

There are many reasons that you may have symptoms not all are due to sexually transmitted infections (STI’s). For information about types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse and bookable up to two weeks In advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

 

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

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I have rectal (anal) discharge and/or rectal pain

These appointments are with a specialist sexual health nurse or doctor and bookable up to two days in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

You can also book into The Under 20’s Clinics which are bookable up to two weeks in advance.

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I have a vagina and I have lower abdominal pain or pelvic pain

These appointments are with a specialist sexual health nurse or doctor and bookable up to two days in advance.

You can also book into The Under 20’s Clinics which are bookable up to two weeks in advance.

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I have other symptoms or concerns

These appointments are with a specialist sexual health nurse or doctor and bookable up to two days in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

You can also book into The Under 20’s Clinics which are bookable up to two weeks in advance.

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I would like an Implant fitted and/or removed

The contraceptive implant (Nexplanon) is a small device inserted under the skin of your arm. Nexplanon is now approved for up to 5 years of use in the UK (previously 3 years). If you already have a Nexplanon, it will remain effective for up to 5 years from the date it was fitted.

If requesting an implant fitting, please watch this short video before booking.

Please arrive 15 minutes early and allow up to two hours for your visit.

Appointments are with an implant-trained specialist and bookable up to two weeks in advance.

Please arrange childcare, as children are not allowed in clinical rooms and staff are unable to supervise them.

 

Booking Options to have an Implant fitted and/or removed

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I would like a coil removed only

Book this appointment if you would like your coil removed and do not want a replacement fitted at the same time. If you do not wish to become pregnant after removal, please consider your next method of contraception. You can find more information on options here

  • If you would like your coil removed and have a new coil fitted or an implant fitted, please return to the previous question and select a coil or implant appointment.
  • We can discuss alternative contraception at your visit and offer a short-term (bridging) method if suitable

Please do not have sex for one week before attending your appointment

Appointments are with a contraceptive nurse and are bookable up to two weeks in advance.

 

Booking Options to have a Coil removed only

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I would like a diaphragm fitted

Diaphragms are put in the vagina before sex and are used with a spermicide gel. For more information about diaphragms and other contraceptive choices please visit here

Diaphragm fittings are carried out by clinicians who also fit coils. Therefore, please note that these appointments will be in a ‘coil clinic’, these appointments and are bookable up to two weeks in advance.

 

Booking Options to have a diaphragm fitted

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Pre-Coil Assessment (required prior to coil fitting)

This appointment is to assess whether a coil (IUD/IUS) is suitable for you – a coil will not be fitted on the same day. A contraceptive nurse will review your medical history and contraceptive needs and refer you to an appropriate clinician for fitting at a separate appointment.

If a coil is not suitable, alternative contraception options will be discussed.

Appointments are with a contraceptive nurse and are bookable up to two weeks in advance.

 

Booking Options to have a Pre-Coil Assessment only (Contraceptive Appointment)

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I would like a Coil fitted or replaced

Before booking a coil (IUD/IUS) fitting, you must attend a pre-coil assessment appointment.

Coils are a highly effective method of contraception. Before booking, please watch the short video and read the information on the CNWL website.

 

Do not book a fitting appointment yet if you:

  • Are 17 or under
  • Have complex medical or gynaecological conditions (e.g. fibroids)
  • Have had previous coil complications or difficult fittings
  • Think you may be pregnant

Do NOT book a fitting appointment if you:

  • Only need your coil removed, or
  • Have had sex without effective contraception in the last 21 days

If there is any risk of pregnancy, a coil cannot be fitted on the day.

If you already have a coil, please use condoms or avoid sex for at least 7 days before your appointment.

 

Please arrive 15 minutes early and allow up to two hours for your visit.

 

Appointments are with an implant-trained specialist and bookable up to two weeks in advance.

 

Please arrange childcare, as children are not allowed in clinical rooms and staff are unable to supervise them.

 

Booking Options to have a coil fitted

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I have pain or problems with a coil or implant and it has been fitted in the last four weeks

It is important that we assess you as soon as possible to check for any complications that may have occurred. You can walk-in to our Buryfields (Guildford) or Earnsdale (Redhill) clinics during the times listed below. Please be aware that waiting times may vary.

We are closed on weekends, bank holidays and the first and third Wednesday afternoon of each month from 1pm

Alternatives: GP, walk-in clinics and A&E.

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

Surrey Under 20’s Walk-in for 13-19-year olds only Tuesdays 3-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

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I have pain or problems with a coil or implant and it has been over four weeks since it was fitted

Appointments are with a contraceptive nurse and are bookable up to two weeks in advance.

 

Booking Options for a contraceptive appointment

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I would like another form of contraception or to discuss my options

During this appointment, a contraceptive nurse will talk through your options and help you choose what’s right for you. We can provide the following contraception in these appointments:

  • Combined or Progesterone only pills
  • Contraception Injections
  • Condoms
  • Patch or Vaginal Ring
  • General contraception advice

For more information about contraceptive choices please click here.

Appointments are bookable up to two weeks in advance.

 

Booking Options to have a Contraceptive Appointment

 

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

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I have no symptoms (nothing wrong) and need a sexual health screen or have been advised to retest

There are three ways that you can get tested (1) online, (2) reception kit or (3) clinic appointment

On-line Testing

For those with no symptoms you can request an online kit posted to your home address.

This service is restricted by your postcode of residence. If you are not a Surrey resident then you should be able to order an on-line kit from your county of residency.

Request a STI kit on-line

Reception Kit

If your Surrey postcode is not accepted, or if you do not wish to have it delivered to your home address: Surrey residents can also collect the kit from the reception desk at the clinics below Monday 9am-4.30pm, Tuesday 9am-3pm, Wednesday 9am-1pm, Thursday 9am-6.30pm, Friday 9am-4.30pm.

If you have had difficulty using the kit please click on a link below to make an appointment.

Clinic Appointment – Quick Check

These quick check appointments for STI screening are with our healthcare support worker team and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

Booking Options to have a Test Only Appointment

 

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I would like condoms and/or to register for the condom distribution scheme

Condoms are the method of contraception that prevents sexually transmitted infections and pregnancy.

If you are 24 or under you can register for the C-Card scheme at access points, such as schools, colleges, youth centres to get regular access to free condoms. For more information and to register on the C-Card Scheme please click here

If you need to discuss your sexual health and/or contraceptive needs in further depth please return to the previous page and select the appropriate choice.

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Surrey under 20’s Clinic

Tuesday afternoons 3pm-6pm for patients aged 13-19 years old.

Providing all sexual health services including PrEP, general contraception and implants. Appointments are bookable up to two weeks in advance.

Booking Options

Walk-in Option

  • Under 20’s Walk-in at Buryfields Clinic (Guildford) on Tuesdays 3pm-6pm, you may have to wait to be seen

Surrey Sexual Health and Contraception Services

Please return to the previous question for our other types of appointments

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I would like an Implant fitted and/or removed

A subdermal implant is a long acting reversible method of contraception (LARC).

Before attending an appointment to have an implant fitted, please watch the short video on the CNWL website prior to booking this appointment.

If there is any risk of pregnancy, an implant will not be fitted on the day. 

Implants last for three years, after this they need to be replaced, or another method of contraception used.  Think about what alternative method you might want if appropriate, for other contraceptive choices please visit here.

 

Please arrive 15 minutes before your appointment and allow up to two hours for your visit

These appointments are with an implant trained specialist and can generally be booked up to two weeks in advance.

Please arrange childcare as our staff are unable to look after your children while you attend your appointment.

 

Booking Options to have an Implant fitted and/or removed

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I would like a coil removed only

If you are having your coil removed and do not wish to become pregnant, think about what alternative method you might want. For more information about contraceptive choices please visit here

  • If you wish to have your coil replaced please book into a coil appointment
  • If you wish to have an implant fitted please book into an implant appointment
  • We can discuss alternative contraception methods at this appointment and start you on a bridging method if appropriate

Please do not have sex for one week before attending your appointment

These appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

Booking Options to have a Coil removed only

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I would like a diaphragm fitted

Diaphragms are put in the vagina before sex and are used with a spermicide gel. For more information about diaphragms and other contraceptive choices please visit here

These appointments are with a coil fitter who are also trained to fit diaphragms. Therefore, please note that these appointments will be in a ‘coil clinic’. These appointments can generally be booked up to two weeks in advance.

Booking Options to have a diaphragm fitted

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I would like a coil – I have had a failed or difficult coil insertion in the past, have fibroids, other gynaecological conditions or I think I may be pregnant

These appointments are for a coil assessment. The staff will assess your suitability for a coil and refer you to an appropriate fitter dependant on your medical needs, the fitting will take place at another appointment. If a coil is not suitable for you they will advise on alternative contraception.

You can either have this assessment done via a telephone contraception appointment or in a clinic appointment.

If you think you may be pregnant you will need to attend for a clinic appointment.

These appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

 

Book a Telephone Clinic Appointment

Please contact the helpline on 01483 675 389 Monday to Friday between 10.00am to 12.30pm to book a contraceptive telephone appointment.

Preparing for your Telephone Appointment

  • Find a quiet, confidential space.
  • Be ready to receive your call 20 mins either side of your appointment. The call will take approximately 20 mins.
  • Make sure you know the first day of your last menstrual period
  • Have a note of your current height (m), weight (kg) and blood pressure measured taken within the last month*

*You can attend one of our clinics to have your height (m), weight (kg) and blood pressure taken prior to your telephone appointment. You can walk-in to Buryfields, Earnsdale or Woking clinics 9am-3pm. Some GP surgeries and pharmacies also have height, weight and blood pressure machines you can use.

If prescribed medication will be sent by post and may require a signature

 

Booking Options to discuss having a coil fitted (Contraceptive Appointment)

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I would like a Coil fitted or replaced

Coils are very effective at preventing pregnancy. Before booking your appointment please watch the short video about Coils (intrauterine contraception) and read the accompanying information on the CNWL website.

Please do not book an appointment until you have attended for a Coil assessment if you:

  • have complex medical or gynaecological problems e.g. fibroids
  • have had coil complications, including previous difficult fittings
  • think you may be pregnant

Do NOT book a fitting appointment if:

  • you just need your coil removed, or
  • you have had sex without using an effective method of contraception in the last 21 days

If there is any risk of pregnancy, then a coil will not be fitted on the day. If you already have a coil, please use a condom or avoid sex for at least one week before the appointment.

If you currently have a Mirena please note it can now be used as contraception for eight years.

Please arrive 15 minutes before your appointment and allow up to two hours for the duration of your visit. 

These appointments are with a coil fitter and can generally be booked up to two weeks in advance.

Please arrange childcare as our staff are unable to look after your children while you attend your appointment.

 

Booking Options to have a coil fitted

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I have pain or problems with a coil or implant and it has been fitted in the last four weeks

It is important that we assess you as soon as possible to check for any complications that may have occurred. Please walk in to our clinics below during the times specified.

We are closed on weekends/bank holidays.

Alternatives: GP, walk-in clinics and A&E.

Please note these are emergency appointments and you may have to wait to be seen.

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

Surrey Under 20’s Walk-in: for 13-19-year olds only Tuesdays 3-6pm

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

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I have pain or problems with a coil or implant and it has been over four weeks since it was fitted

These appointments are with a contraceptive nurse who will assess and discuss the options for you.

These appointments can generally be booked up to two weeks in advance.

 

Booking Options for a contraceptive appointment

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I would like another form of contraception or to discuss my options

For information about contraceptive choices please visit here

For those over 18, there are three ways that you can access our contraception services:

(1) on-line (2) telephone contraception appointment or (3) contraception appointment in clinic

Please see the table below and select the best option for you:

 

Combined Pill, Patch or Ring (New / 1st CNWL Appointment)

Not available on-line

Not available via telephone appointment

Available in contraception appointment

 

Combined Pill, Patch or Ring (Repeat prescription)

Available on-line (Please note you require a Surrey postcode for this service) If you are a current user and have received this from our service in the last 12 months.

Available by telephone contraception appointment. If you are a current user and have received this from our service in the last 12 months

Available in contraception appointment

 

Progesterone Pill

Available on-line (Please note you require a Surrey postcode for this service)

Available by telephone contraception appointment.

Available in contraception appointment

 

Contraception Injection (Sayana Press or Depo Provera)

Not available on-line

Not available via telephone appointment

Available in contraception appointment

 

Condoms

Not available on-line

Not available via telephone appointment

Available in contraception appointment. Also available through c-card scheme

 

Discuss Contraception Options

Not available on-line

Available by telephone contraception appointment.

Available in contraception appointment.

 

Diaphragm, Implants and coils

Please return to previous questions to book an appropriate appointment by a clinician trained in these methods.

For on-line services and telephone Appointments you will need to know your height (m), weight (kg) and blood pressure taken in the last month.

If you wish to attend our clinic to have your height, weight and blood pressure taken prior to requesting your contraception on-line or having a telephone appointment you can walk-in to Buryfields, Earnsdale or Woking clinics 9am-3pm. Some GP surgeries and pharmacies also have height, weight and blood pressure machines you can use.

REQUEST CONTRACEPTION ON-LINE

Book a Telephone Clinic Appointment

These telephone appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

Book a contraceptive telephone appointment online

Preparing for your Telephone Appointment

  • Find a quiet, confidential space.
  • Be ready to receive your call 20 mins either side of your appointment. The call will take approximately 20 mins.
  • Make sure you know the first day of your last menstrual period
  • Have a note of your current height (m), weight (kg) and blood pressure measured taken within the last month
  • If prescribed medication will be sent by post and may require a signature

 

CLINIC APPOINTMENTS

Appointments are with a contraceptive nurse and are bookable up to two weeks in advance.

Booking Options to have a Contraceptive Appointment

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I or someone I had sex with has received a positive syphilis result:

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment

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I have received a positive result for gonorrhoea or chlamydia and:

  • I have no symptoms OR
  • I have discharge (liquid) from my penis or vagina and/or painful urination only

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

If there are no appointments available in the next 48hrs and you are in a lot of pain, please click here.

 

Booking Options for Nurse Appointment

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

Hide this page

I have received a positive result for gonorrhoea or chlamydia and:

  • I have rectal (anal), pelvic (abdominal) pain and/or other symptoms

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment

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Someone I had sex with received a positive result for gonorrhoea or chlamydia

  • And it has been less than 2 weeks since I had sex with them
  • OR I have symptoms

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

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Someone I had sex with received a positive result for gonorrhoea or chlamydia

  • And it has been more than 2 weeks since I had sex with them and I have no symptoms

We recommend testing and using condoms until you have received your results

There are three ways that you can get tested (1) online, (2) reception kit or (3) clinic appointment

On-line Testing

For those with no symptoms you can request an online kit posted to your home address.

This service is restricted by your postcode of residence. If you are not a Surrey resident then you should be able to order an on-line kit from your county of residency.

Request a STI kit on-line

Reception Kit

If your Surrey postcode is not accepted, or if you do not wish to have it delivered to your home address: Surrey residents can also collect the kit from the reception desk at the clinics below Monday 9am-4.30pm, Tuesday 9am-3pm, Wednesday 9am-1pm, Thursday 9am-6.30pm, Friday 9am-4.30pm.

If you have had difficulty using the kit please click on a link below to make an appointment.

Clinic Appointment – Quick Check

These quick check appointments for STI screening are with our healthcare support worker team and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options to have a Test Only Appointment

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I require a follow-up appointment for Hepatitis A & B or HPV vaccination

These appointments are for patients who have previously attended and have been assessed as eligible for Hepatitis A, Hepatitis B or the HPV vaccine.

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • If you have a penis and also require a sexual health screen do not urinate for one hour prior to your appointment
  • We do not provide travel vaccines

 

Booking Options for Nurse Appointment

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I have or think I may have genital warts

For information about genital warts and other types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse, who will also offer a routine screen for other infections. These appointments can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

Hide this page

I have discharge (liquid) from my penis and/or painful urination only or I have a change in my vaginal discharge

There are many reasons that you may have symptoms not all are due to sexually transmitted infections (STI’s). For information about types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

If there are no appointments available in the next 48hrs and you are in a lot of pain, please click here.

 

Booking Options for Nurse Appointment

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

Hide this page

I have rectal (anal) discharge and/or rectal pain

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

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I have a vagina and I have lower abdominal pain or pelvic pain

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

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I have other symptoms or concerns

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

For information about types of sexually transmitted infections, please click here.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment

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I have no symptoms (nothing wrong) and need a sexual health screen or have been advised to retest

There are three ways that you can get tested (1) online, (2) reception kit or (3) clinic appointment

On-line Testing

For those with no symptoms you can request an online kit posted to your home address.

This service is restricted by your postcode of residence. If you are not a Surrey resident then you should be able to order an on-line kit from your county of residency.

Request a STI kit on-line

Reception Kit

If your Surrey postcode is not accepted, or if you do not wish to have it delivered to your home address: Surrey residents can also collect the kit from the reception desk at the clinics below Monday 9am-4.30pm, Tuesday 9am-3pm, Wednesday 9am-1pm, Thursday 9am-6.30pm, Friday 9am-4.30pm.

If you have had difficulty using the kit please click on a link below to make an appointment.

Clinic Appointment – Quick Check

These quick check appointments for STI screening are with our healthcare support worker team and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

Booking Options to have a Test Only Appointment

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I would like condoms

Condoms are the method of contraception that prevents sexually transmitted infections and pregnancy.

If you require free condoms for contraceptive purposes please click here for information on how to book an appointment.

You can also buy low cost condoms and lube on-line from our freedoms shop.  Our Freedoms Shop is an NHS sexual health promotion initiative run by Central and North West London Foundation Trust (CNWL). Our Freedoms Shop aim is to make safe sex choices affordable and easily accessible to all, providing great value condoms and lube to your door in discreet packaging. For more information please click here.

 

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I am 55 years or older or require Hormone Replacement Therapy

This service is funded to provide contraception care for people at risk of unplanned pregnancy. This service unfortunately is unable to provide hormone replacement therapy (HRT) including contraception for those 55 years or older.

This includes fitting a new coil or replacing a coil for HRT purposes, for example replacing a Mirena coil at 5 years for HRT purposes as the Mirena coil provides eight years of contraception cover.

If you require HRT then please contact your GP.

If you have a coil fitted and wish to have it removed only then we are able to provide this service for you, please return to the previous page and select coil removal only.

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I would like an Implant fitted and/or removed

A subdermal implant is a long acting reversible method of contraception (LARC).

Before attending an appointment to have an implant fitted, please watch the short video on the CNWL website prior to booking this appointment.

If there is any risk of pregnancy, an implant will not be fitted on the day.

Implants last for 3 years, after this they need to be replaced, or another method of contraception used.  Think about what alternative method you might want if appropriate, for other contraceptive choices please visit here.

Please arrive 15 minutes before your appointment and allow up to two hours for your visit

These appointments are with an implant trained specialist and can generally be booked up to two weeks in advance.

Please arrange childcare as our staff are unable to look after your children while you attend your appointment. 

 

Booking Options to have an Implant fitted and/or removed

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I would like a coil removed only

If you are having your coil removed and do not wish to become pregnant, think about what alternative method you might want. For more information about contraceptive choices please visit here

  • If you wish to have your coil replaced please book into a coil appointment
  • If you wish to have an implant fitted please book into an implant appointment
  • We can discuss alternative contraception methods at this appointment and start you on a bridging method if appropriate

Please do not have sex for one week before attending your appointment

These appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

Booking Options to have a Coil removed only

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I would like a diaphragm fitted

Diaphragms are put in the vagina before sex and are used with a spermicide gel. For more information about diaphragms and other contraceptive choices please visit here

These appointments are with a coil fitter who are also trained to fit diaphragms. Therefore, please note that these appointments will be in a ‘coil clinic’. These appointments can generally be booked up to two weeks in advance.

 

Booking Options to have a diaphragm fitted

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I would like a coil – I have had a failed or difficult coil insertion in the past, have fibroids, other gynaecological conditions or I think I may be pregnant

These appointments are for a coil assessment. The staff will assess your suitability for a coil and refer you to an appropriate fitter dependant on your medical needs, the fitting will take place at another appointment. If a coil is not suitable for you they will advise on alternative contraception.

We are unable to provide coils for Hormone Replacement Therapy (HRT) or for non-contraceptive purposes. Please contact your GP.

You can either have this assessment done via a telephone contraception appointment or in a clinic appointment.

If you think you may be pregnant you will need to attend for a clinic appointment.

These appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

 

Book a Telephone Clinic Appointment

Please contact the helpline on 01483 675 389 Monday to Friday between 10.00am to 12.30pm to book a contraceptive telephone appointment.

Preparing for your Telephone Appointment

  • Find a quiet, confidential space.
  • Be ready to receive your call 20 mins either side of your appointment. The call will take approximately 20 mins.
  • Make sure you know the first day of your last menstrual period
  • Have a note of your current height (m), weight (kg) and blood pressure measured taken within the last month*

*You can attend one of our clinics to have your height (m), weight (kg) and blood pressure taken prior to your telephone appointment. You can walk-in to Buryfields, Earnsdale or Woking clinics 9am-3pm. Some GP surgeries and pharmacies also have height, weight and blood pressure machines you can use.

If prescribed medication will be sent by post and may require a signature

 

Booking Options to discuss having a coil fitted (Contraceptive Appointment)

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I would like a Coil fitted or replaced

Coils are very effective at preventing pregnancy. Before booking your appointment please watch the short video about Coils (intrauterine contraception) and read the accompanying information on the CNWL website.

We are unable to provide coils for Hormone Replacement Therapy (HRT) or for non-contraceptive purposes. Please contact your GP.

Please do not book an appointment until you have attended for a Coil assessment if you:

  • have complex medical or gynaecological problems e.g. fibroids
  • have had coil complications, including previous difficult fittings
  • think you may be pregnant

Do NOT book a fitting appointment if:

  • you just need your coil removed, or
  • you have had sex without using an effective method of contraception in the last 21 days

If there is any risk of pregnancy, then a coil will not be fitted on the day. If you already have a coil, please use a condom or avoid sex for at least one week before the appointment.

If you currently have a Mirena please note it can now be used as contraception for eight years.

Please arrive 15 minutes before your appointment and allow up to two hours for the duration of your visit. 

These appointments are with a coil fitter and can generally be booked up to two weeks in advance.

Please arrange childcare as our staff are unable to look after your children while you attend your appointment.

 

Booking Options to have a coil fitted

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I have pain or problems with a coil or implant and it has been fitted in the last 4 weeks

It is important that we assess you as soon as possible to check for any complications that may have occurred. Please walk in to our clinics below during the times specified.

We are closed on weekends/bank holidays.

Alternatives: GP, walk-in clinics and A&E.

Please note these are emergency appointments and you may have to wait to be seen.

 

Buryfields Clinic, Guildford

Second floor, 61 Lawn Road, Guildford, GU2 4AX

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

 

Earnsdale Clinic, Redhill

2 Whitepost Hill, Redhill, RH1 6BD

Pain or Problems with coil or Implant Walk-in times: Monday to Friday 9am-3pm for all ages

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I have pain or problems with a coil or implant and it has been over 4 weeks since it was fitted

These appointments are with a contraceptive nurse who will assess and discuss the options for you.

These appointments can generally be booked up to two weeks in advance.

 

Booking Options for a contraceptive appointment

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I would like another form of contraception or to discuss my options

For information about contraceptive choices please visit here

For those over 18, there are three ways that you can access our contraception services:

(1) on-line,

(2) telephone contraception appointment or

(3) contraception appointment in clinic

Please see the table below and select the best option for you:

Combined Pill, Patch or Ring (New / 1st CNWL Appointment)

Not available on-line

Not available via telephone appointment

Available in contraception appointment

 

Combined Pill, Patch or Ring (Repeat prescription)

Available on-line (Please note you require a Surrey postcode for this service) If you are a current user and have received this from our service in the last 12 months.

Available by telephone contraception appointment. If you are a current user and have received this from our service in the last 12 months

Available in contraception appointment

 

Progesterone Pill

Available on-line (Please note you require a Surrey postcode for this service)

Available by telephone contraception appointment.

Available in contraception appointment

 

Contraception Injection (Sayana Press or Depo Provera)

Not available on-line

Not available via telephone appointment

Available in contraception appointment

 

Condoms

Not available on-line

Not available via telephone appointment

Available in contraception appointment.

 

Discuss Contraception Options

Not available on-line

Available by telephone contraception appointment.

Available in contraception appointment.

 

Diaphragm, Implants and coils

Please return to previous questions to book an appropriate appointment by a clinician trained in these methods.

 

For on-line services and telephone Appointments you will need to know your height (m), weight (kg) and blood pressure taken in the last month.

If you wish to attend our clinic to have your height, weight and blood pressure taken prior to requesting your contraception on-line or having a telephone appointment you can walk-in to Buryfields, Earnsdale or Woking clinics 9am-3pm. Some GP surgeries and pharmacies also have height, weight and blood pressure machines you can use.

REQUEST CONTRACEPTION ON-LINE

Book a Telephone Clinic Appointment

These telephone appointments are with a contraceptive nurse and can generally be booked up to two weeks in advance.

Book a contraceptive telephone appointment online

Preparing for your Telephone Appointment

  • Find a quiet, confidential space.
  • Be ready to receive your call 20 mins either side of your appointment. The call will take approximately 20 mins.
  • Make sure you know the first day of your last menstrual period
  • Have a note of your current height (m), weight (kg) and blood pressure measured taken within the last month
  • If prescribed medication will be sent by post and may require a signature

 

CLINIC APPOINTMENTS

Appointments are with a contraceptive nurse and are bookable up to two weeks in advance.

 

Booking Options to have a Contraceptive Appointment

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I or someone I had sex with has received a positive syphilis result:

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment

Hide this page

I have received a positive result for gonorrhoea or chlamydia and:

  • I have no symptoms OR
  • I have discharge (liquid) from my penis or vagina and/or painful urination only

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

 

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

Hide this page

I have received a positive result for gonorrhoea or chlamydia and:

  • I have rectal (anal), pelvic (abdominal) pain and/or other symptoms

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment

Hide this page

Someone I had sex with received a positive result for gonorrhoea or chlamydia

  • And it has been less than 2 weeks since I had sex with them
  • OR I have symptoms

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • Please do not have sex until you have been seen and further advice has been given
  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

Hide this page

Someone I had sex with received a positive result for gonorrhoea or chlamydia

  • And it has been more than 2 weeks since I had sex with them and I have no symptoms

We recommend testing and using condoms until you have received your results

There are three ways that you can get tested (1) online, (2) reception kit or (3) clinic appointment

On-line Testing

For those with no symptoms you can request an online kit posted to your home address.

This service is restricted by your postcode of residence. If you are not a Surrey resident then you should be able to order an on-line kit from your county of residency.

Request a STI kit on-line

Reception Kit

If your Surrey postcode is not accepted, or if you do not wish to have it delivered to your home address: Surrey residents can also collect the kit from the reception desk at the clinics below Monday 9am-4.30pm, Tuesday 9am-3pm, Wednesday 9am-1pm, Thursday 9am-6.30pm, Friday 9am-4.30pm.

If you have had difficulty using the kit please click on a link below to make an appointment.

Clinic Appointment – Quick Check

These quick check appointments for STI screening are with our healthcare support worker team and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options to have a Test Only Appointment

Hide this page

I require a follow-up appointment for Hepatitis A & B or HPV vaccination

These appointments are for patients who have previously attended and have been assessed as eligible for Hepatitis A, Hepatitis B or the HPV vaccine.

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • If you have a penis and also require a sexual health screen do not urinate for one hour prior to your appointment
  • We do not provide travel vaccines

 

Booking Options for Nurse Appointment

Hide this page

I have or think I may have genital warts

For information about genital warts and other types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse, who will also offer a routine screen for other infections. These appointments can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Nurse Appointment

Hide this page

I have discharge (liquid) from my penis and/or painful urination only or I have a change in my vaginal discharge

There are many reasons that you may have symptoms not all are due to sexually transmitted infections (STI’s). For information about types of sexually transmitted infections, please click here.

These appointments are with a sexual health nurse and can generally be booked up to two weeks in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

If there are no appointments available in the next 48hrs and you are in a lot of pain, please click here.

 

Booking Options for Nurse Appointment

If you are in a lot of pain and there are no appointments available in the next 48hrs please Book a General Sexual Health Appointment

Hide this page

I have rectal (anal) discharge and/or rectal pain

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

  • If you have a penis do not urinate for one hour prior to your appointment

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

Hide this page

I have a vagina and I have lower abdominal pain or pelvic pain

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

For information about types of sexually transmitted infections, please click here.

 

Booking Options for Sexual Health Appointment

Hide this page

I have other symptoms or concerns

These appointments are with a specialist sexual health nurse or doctor and can generally be booked up to two days in advance.

For information about types of sexually transmitted infections, please click here.

  • If you have a penis do not urinate for one hour prior to your appointment

 

Booking Options for Sexual Health Appointment