Sexual Health Services

Privacy Policy and Terms of Use



This privacy policy explains what information we may collect from you and the purposes for which it will be used.

You may access and use this website if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use is only intended for use by people who live in England.


Changes to terms

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.


Who manages this website?

This website is managed by Central and North West London NHS Foundation Trust (CNWL).


What information do we collect?

We collect the following information from people visiting the website:

  • Site usage information, using cookies and page tagging techniques
  • Personal and sensitive personal data:

If you submit an order for a Surrey home self-test kit, we collect personal and sensitive personal data (as described in the Data Protection Act 1998) from you. 

We only collect data in response to questions we need to ask to make sure you get the right home self-test kit, care and treatment and, information that we are required to collect for anonymous bulk reporting for health planning and monitoring.

Personal data is data that relates to an identifiable living person and can include your name, address, date of birth etc. Sensitive data can include information relating to a data subject’s race or ethnicity, political views, religious or other beliefs, physical or mental health/conditions, sexual orientation and the commission or alleged commission of an offence, or proceedings or sentence relating to offence or alleged offences.

CNWL collects the following information when you submit an order for a Surrey home self-test kit:

  • Name
  • Date of birth
  • Post code
  • Address
  • Mobile number
  • Email address
  • Ethnicity
  • Country of birth
  • Sexual orientation.


How we use your information

  • We use information collected from cookies and page tagging to improve the content and design of the website
  • If you submit an order for a Surrey home self-test kit:

We record your information securely in our clinical system. This information is deleted from our website after 30 days in line with information governance regulations.

When you submit an order for a Surrey home self-test kit, you are consenting to allow CNWL to share information with our third party supplier, The Doctors Laboratory Limited (TDL), who supplies our home self-test kits to you by post and carries out the testing on your returned samples. Information and results are shared through a secure link.

This information will not be processed further by TDL but will be stored securely.

As an NHS Trust, we are required to carry out anonymous bulk reporting for health planning and monitoring. These reports do not include any personal details.

CNWL will never share your information with other organisations for marketing, market research or commercial purposes. CNWL doesn’t pass on your personal information to any other website.

For more information about your health records, visit CNWL’s main website.



Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.

Google Analytics is an analytics product that CNWL uses to do things such as keep track of the number of visitors to the site and the length of their stay. When you visit our website, Google Analytics will deposit the cookies on your computer to enable us to obtain this information.

The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow CNWL to identify visitors individually to the website; the data is anonymous. The anonymised data that is collected is stored on Google’s servers.

The Google Analytics data sharing policy offers CNWL the option to share analytics data either ‘Anonymously with Google and others’ or with ‘Google products only’. UK government websites that use Google Analytics have been advised not to select either of these options. CNWL has chosen not to share the analytics data in either of these ways.

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that that information about your website visit is not sent to Google Analytics.


Changes to this privacy policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately.  You should visit this page regularly so you know:

  • What personal information CNWL collects
  • How CNWL uses your personal information
  • When (if ever) CNWL shares your personal information with someone else


Third party content and linking to other websites

This website contains links to other NHS and non-NHS websites. This privacy policy applies to CNWL only.


Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. CNWL doesn’t pass on any of your personal information to other websites.


Following a link to this site from another website

When you come to this site from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this site if you want to know about this.

These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.


Third-party website content

We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.


Data Protection Notice

Under the Data Protection Act, CNWL must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.


Access to your information

For a copy of any information collected about you through any of the above methods, please email: