Sexual Health Services
in London and Surrey

Emotional wellbeing and support

The Health Adviser Team at the Mortimer Market Centre is available to offer telephone and face to face support to patients with HIV who attend the Bloomsbury Clinic.

There is a Health Adviser available to see in Bloomsbury every day during the clinic hours below. You do not need an appointment to see a Health Adviser – you can just walk in and ask to be seen at reception (no later than 4pm for walk-in patients please).

If you think it would be useful to discuss your anxieties, or just talk through your feelings on the phone, please call us on 07702 339298, Monday Tuesday and Thursday 9am to 5pm, Wednesday 1pm to 5pm and Friday 9am to 3pm. If we are busy your call will be forwarded to our voicemail. Please leave a clear message, stating your name and date of birth (or your clinic number if you have it) and one of the HA team will contact you as soon as we are able.

You can also email the Health Adviser team at, and we will respond as soon as we are able

If your message has not been responded to within one working day please try again, as occasionally voicemails are not clear, which makes it difficult to identify whom to call back.

We offer HIV related support and reassurance, coping strategies, STI advice, Safeguarding and informal counselling, and can also refer you to our HIV Psychology Service if it is felt appropriate.

We do not deal with financial or benefits advice, housing or immigration issues but we can signpost you to specialist services who are better placed to help you with these issues.

Below are details of some mental health and domestic abuse organisations.

From 2 April 2024, people of all ages in England can access local crisis services directly by calling 111 and selecting the mental health option.

This is an additional way to contact crisis services, and does not replace CNWL’s Mental Health Crisis Line (Single Point of Access) which is still available 24/7 on 0800 0234 650.

The 111 calls will be will be answered by a trained mental health professional who will be able to quickly assess the situation and determine whether an urgent referral is required.

If you are known to our services, we encourage you to contact our crisis line. Alternatively, you may prefer to contact 111.

Support for patients experiencing mental health crisis/suicidal ideation:

  • Samaritans: 116 123 or email
  • Maytree: 020 7263 7070 or email to COVID they are not accepting anyone for stays, however phone and email support is still available).
  • Call 999 if actively suicidal

Support for patients experiencing Domestic Abuse:

  • Solace: 0808 802 5565
  • National Domestic Violence Helpline: 0808 2000 247
  • The Men’s Advice Line, for male domestic abuse survivors 0808 801 0327
  • GALOP: National LGBT+ Domestic Abuse Helpline 0800 999 5428